We now only use DHL for our delivery service. DHL have proven to be excellent with handling and delivering our packages on time. We have therefore stopped using Royal Mail and MyHermes.
Our DHL delivery service is a tracked, next working day delivery service. Please note this applies for all UK Mainland deliveries. Deliveries to Scottish Highlands, Northern Ireland and other rural areas may take between 1-3 working days.
NomNom Sweets Ltd has no authority over the service, timing or any external factors that effect DHL's ability to provide a delivery service. We will however be the point of contact should your parcel arrive damaged or not at all. We will raise a case with DHL which can take up to 28 days to be completed.During this time a replacement/refund would not be offered until the claim has settled.
Order Processing Times
We aim to ship all orders thesame daywhen orderedbefore 3pm Monday to Friday.
Orders made on Saturday and Sunday will be processed on Monday.
If there is an issue with your order such as out of stock products we will aim to email you as soon as possible with possible solutions. We will wait 24 hours for a response and then ship out your items excluding the affected items.
We ask all customers to allow enough time for delivery during special occasions such as Christmas, Valentines Day, Mothers Day etc. Although we may send out orders in good time, all delivery companies/mail carriers are overwhelmed by the amount of deliveries during busy periods as well as due to shortages in staff due to Covid 19.
Price & Delivery Times
Free UK Mainland Next Day Delivery on All Orders £30+ Spending less than £30? - UK Mainland Next Day Delivery is only £3.99
For all other areas delivery fee will be calculated at checkout. For Isle of Man, Isle of Wight, Scottish Highlands and Northern Ireland, please allow an extra day or two for your item to arrive.
Working days are Monday to Friday excluding bank holidays and weekends.
DHL are liable for your item to arrive in its original condition. If there is an issue with a package please let us know on firstname.lastname@example.org and we will do our best to forward this on to DHL for future reference.
As the products being ordered are sweets and confectionary, we will not accept responsibility for chocolate, sweets etc that lose their texture, shape or taste due to the environments that they have been exposed to during delivery.